Q: What is VirtualWay®?
We understand what it’s like to be too busy to enjoy your life. That’s why we founded VirtualWay®, a residential building service company dedicated to providing the personalized convenience of an upscale full service boutique hotel in the privacy and comfort of your own home. We make your life easier by making it safer and more convenient.
Q: How is VirtualWay® different from other virtual assistant companies?
VirtualWay® was founded on the belief that everyone is entitled to convenience and safety in their lives. When you work with us, you get more than just someone controlling access to the building’s front door. You get a staff that’s dedicated to serving the building’s needs and exceeding tenant's expectations.
Q: What is the VirtualWay® Concierge Service?
The VirtualWay® Concierge Service is an online ordering system that brings together pre-screened providers and allows you to order a broad range of services from the comfort of your home, office or even your smart phone while you're out and about.
Q: Why use VirtualWay® Concierge Services?
VirtualWay® Concierge Services make your life easier. No more hunting for a service provider, playing phone tag or running errands when there are other things you would rather be doing. Now, getting things done is almost as easy as just thinking about it.
Q: Who are the VirtualWay® Concierge Service providers?
Our providers have been pre-screened by us to be safe, professional, timely and reliable while delivering a high quality of services. Using our providers takes the guess work out of getting the services you need.
Q: How much will it cost for me to use the VirtualWay® Concierge Services?
VirtualWay® does not charge the resident for using our Concierge Service. The only thing you will be charged for is the cost of the services you order.
Q: Does my building have to sign up for VirtualWay® in order for me to use the Concierge Service?
Yes. The building management has to register the building with VirtualWay® in order for the residents to use the services. If your building does not currently subscribe to VirtualWay®, contact your building management and ask them to do so.
Q: How will VirtualWay® keep unauthorized people from entering the building?
The virtual front door service is on duty 24/7. Anyone scheduled to enter the building will have been registered with the virtual front door service by the tenant. They must present proper identification to the virtual front door service. Anyone coming spur of the moment will be screened by the virtual front door service. The tenant is contacted according to his instructions.
Q: Can I still use my key?
Yes, you can as long as your building chooses to keep the current front door lock. Otherwise using your key depends on the type of system the building management has chosen to install. Some choose systems with non-duplicatable keys. Others choose an access control system which uses a card or a punch-in code. With these types of systems, keys become obsolete.
Q: Will family members be able to access my apartment if I am on vacation?
Yes, if you give them your apartment key beforehand. Currently, VirtualWay® doesn’t handle individual tenant keys. We regulate access into the building according to your instructions. If a visitor is expected, email or phone the Virtual Front Door service to let them know a visitor is going to arrive. When your visitor arrives, the Virtual Front Door service will call you, according to your instructions.
Q: Will I need to give my pass code or building door key to any of my service providers?
No. Of course not! Nor do we recommend that you share your pass code with others. We don’t even want you to hold the door open for someone you don’t know when entering the building. That’s why the virtual front door service is 24/7. There is always someone available to screen visitors and service providers and open the door.
Q: What if I am leaving the country for a few weeks? I don’t want messages to come to my cell phone while I am abroad.
VirtualWay®’s company mission is to bring each tenant the convenience and safety of living in an upscale boutique hotel. That means you dictate the terms. If you need to change access permission for any reason, just notify the virtual front door service via email or a phone call, and we will update your instructions as you tell us to update them.
Q: I don’t feel comfortable with having my family’s photos on the service. Why does VirtualWay® need to have their photographs?
VirtualWay® needs to have photographs of all family members who reside in the unit on file because face recognition determines access. Let’s say your 14 year old daughter “Casey” has forgotten her key, access card, or can’t remember her code. She calls the virtual front door service (which is available 24/7) via the intercom button. Casey asks the virtual front door service to let her into the building. If her photograph is on file, the virtual front door service will recognize her and open the door. If not, the virtual front door service will notify you that you have a visitor, according to your instructions. With face recognition, you and your loved ones will never have a problem getting into the building.
VirtualWay® respects the privacy and sanctity of your home. We don’t share our clients' information. All your information is privacy protected.
Q: How do I know my identity or financial information is security protected?
Don’t worry, all your information will remain confidential. We hate spam too.
VirtualWay® uses the same information protection service as major banks and credit card companies.
Q: How do I know that my things are safe in the package room? Will someone monitor the package room?
VirtualWay® controls all access to the package room. The package room is monitored 24/7 by camera. No one can enter the package room without VirtualWay® knowing. Let’s say you want to open the package room to pick up your dry cleaning. To enter the package room, press the intercom outside the package room door to contact us. We then open the door. We are there 24/7 so you can leave or pick up packages whenever your busy schedule allows.
Q: What is access preference? ( for buildings that are using a Telephone Entry System)
Access preference refers to how the tenants of a unit want to be notified when they have a package, delivery or guest. Let’s say that a friend drops by your building to see you. They press the intercom button for your apartment. Access preference specifies whether the intercom calls your home phone number, your cell number or the virtual front door service. There is one access preference per apartment unit.
Q: What is contact preference?
Contact preference refers to how the tenant wants to be contacted by the virtual front door service. You can choose to be contacted on your mobile or home phone when you have a visitor. Each tenant of an apartment can have their individual contact preferences.
Q: I share my apartment and my building decided to use a Telephone Entry System (TES) Can my roommate and I have separate access preferences?
Access preference is set per apartment unit. In a multiple roommate situation, we suggest setting the access preference to "contact the virtual front door service." The virtual front door service can contact each household member according to their individual instructions
Q: Can I have different contact preferences?
Of course. We designed our system with flexibility. Some people prefer to be notified by email, and some prefer to be notified through a phone call. Some people would like to be contacted directly, and some people prefer to have the virtual front door service contacted. Each tenant has their own preferences.
Q: Will I still use the intercom inside my apartment?
Yes, if your building continues to use the current analog system on file. No, if your building decides to use a Telephone Entry System (TES).